Frequently Asked Questions
Everything you need to know about our home essentials and shopping experience.
What is the typical shipping timeframe for furniture and decor?
Standard shipping usually takes 5-7 business days. For larger furniture pieces, our white-glove delivery service may take 10-14 business days to ensure safe handling and assembly.
Do you offer a warranty on your home products?
Yes, all Goodnotes furniture items come with a limited 1-year warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy for home textiles and bedding?
We offer a 30-day return window for most items. Please note that bedding and textiles must be in their original, unwashed, and unused condition to qualify for a full refund.
How can I track my order status?
Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Are your materials sustainably sourced?
At Goodnotes, we prioritize sustainability. Many of our wood products are FSC-certified, and our textiles often utilize organic cotton and recycled polyester to reduce environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna for larger home purchases.